Job description

Position: Customer Support Representative (Tier-1)

Responsibilities :

Offer customer support via email, chat or phone as level 1 personnel and face of the company
Resolving customer complaints brought to your attention
Bring your strategies and ideas to keep customers engaged and engrossed
Learn from others and develop yourself as a customer service professional
Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team

Requirements :

Basic knowledge of technology/computer skills for ticket management, use of CRMs
Knowledge of tools like JIRA, Zendesk etc. is a 'good to have'
Pro-activeness with a go-getter attitude
Self-starter and Punctual
Team-player
Excellent interpersonal and written and oral English communication skills
Knowledge of mediation and conflict resolution techniques is preferable
Should be comfortable with long calls all day

Note :

Guadalajara(Mexico) job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premises
Work timings are subject to change as per the roster
Training would be provided for the product/platform.

Experience Level:

1-3 Years

Customer Support Representative (Tier-1)