Job Location: On-Site (Chapultepec, Guadalajara)
Responsibilities :
Offer customer support via email, chat or phone as level 1 personnel and face of the company
Resolving customer complaints brought to your attention
Bring your strategies and ideas to keep customers engaged and engrossed
Learn from others and develop yourself as a customer service professional
Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team
MUST HAVES:
Basic knowledge of technology/computer skills for ticket management, use of CRMs
High school diploma/GED required (Associate degree preferred)
Self-starter and punctual
Team-player, Proactiveness with a go-getter attitude
Must be comfortable with long calls all day
GOOD TO HAVE :
6 months plus work experience in Customer Support role
Knowledge of tools like JIRA, Zendesk etc.
Knowledge of mediation and conflict resolution techniques
Excellent verbal and written English communication skills
NOTE:
This job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premises
Work timings are subject to change as per the roster
Training would be provided for the product/platform
Candidates must comply with Background verification and reference checks.
What you can expect working at Think Future Technologies:
1. Open Culture: We provide a hierarchy free culture where you can connect with the leadership & share ideas
2. Learning Environment: We strongly believe in Reskilling our partners & providing multiple opportunities such as professional certifications, and MOOC courses to promote learning
3. We have a Glassdoor rating of 4.3 which showcases our commitment to give a positive experience to all stakeholders
4. Please visit our career website to know more about our culture & learning opportunities Life at TFT
5. Please visit our LinkedIn page to know more about our culture & opportunities LinkedIn